ClockShark Mobile App
113 results found
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Add privacy options for employees to access customer information
I would prefer if I could choose to make the customers personal information private, allow the employee to see the customers first name and potentially last but not allow them to see the email, address, and phone number. I run a small cleaning company and this app is perfect however I have high turnover and I do not feel comfortable having the customer information available for all employees to see. It would be great if I could designate different levels for employees like Trainee, Team member and supervisor and those designations have different privacy levels. That would be great or…
1 vote
JT Abbott
responded
Hey Sara, thanks for sharing your feedback with us!
Just for some more feedback, what different types of privacy levels would help you? Like view customer name, view customer comments/attachments, view contact information, etc.
With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!
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Separate permission for Edit time and Create time on the mobile app
I want all of our employees to strictly clock in. They should be able to edit own time, but not create manual timesheets. These should be two separate check boxes.
"Allow edits to own time and creation of manual timesheets via mobile"2 votesJT Abbott
responded
Hey Joseph, thanks for you sharing your idea with us.
With as many ideas as we receive, and limited work time, lets see if this idea will pick up some traction and support. If this becomes a popular request, we will build it!
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Optional Widget for quick actions
A widget for use on mobile homepages could be useful with shortcuts to features, such as quick punch in or out? Plus the widget would be bigger than a standard icon so could be useful.
2 votesJT Abbott
responded
Hey there Buffy, thanks for sharing your ideas with us!
If I’m understanding correctly, you’re looking for a widget that you can place on your smartphone instead of having to open the app and take an action.
That is an interesting idea. With as many ideas as we receive, and limited work time, lets see if this idea will pick up some traction and support. If this becomes a popular request, we will build it!
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Permissions Report
It would be helpful to be able to run a report of what permissions have been granted to employees. Since everything has to be done, one person at a time, it would be helpful to either be able to print out what permissions have been assigned, or export to excel that information, to make sure that the same permissions have been granted to certain types of users.
2 votesJT Abbott
responded
Hey again Cindi, thanks for providing your continued feedback.
I can definitely see this being helpful as our permissions get more detailed.
With as many ideas as we receive, and limited work time, let’s see if this idea will pick up some traction and support. If this becomes a popular request, we will build it!
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Job Card accessible from Schedule view
First - Kudos to Quinn and your other support staff. Your team is always fun to work with.
Our crews use the schedule feature each morning to view which job they will be working on. It would be helpful for them to click right into the "job card" from the schedule as they clock in vs. searching for the job (extra work).
Our office is listing special notes (which vehicle, trailer, tools or other important notes) we would like them to see ASAP within the workday.
It seems clicking on the "job name" from within scheduling should take you to…
3 votesJT Abbott
responded
Hey Doug, thanks so much for your feedback!
Always glad to hear good things about our amazing support team.
As for this idea, I can definitely see how this workflow could benefit your team and others as well. With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!
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Add an option to make notes non-optional that sync to QuickBooks Online
While the Clockout Questionnaire feature is great, that info doesn't sync over to QuickBooks Online. It would be nice to have an option in the settings to make notes mandatory at clockout (not questionnaire) as opposed to optional as it is this notes field that syncs into QuickBooks Online.
2 votesJT Abbott
responded
Thank you for providing me more insight into your workflow between ClockShark and QBO. It really helps us try and understand the best way forward.
With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!
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Have the ability to create crews/teams, or assign employees as supervisors and tie people to them
I think it would be awesome if you could create a crew or team, or check a box and make an employee a supervisor/foreman and then be able to assign people to those supervisors. When you create the supervisors schedule it auto-populates the assigned crew members the same schedule.
4 votesJT Abbott
responded
Hey Ryan thanks for reaching out with your feedback.
We actually do have something similar to this. With our Departments and Locations feature you can create a group of employees. This can be things like “Field Crew 6”, “Oregon Team”, etc.
When creating a schedule you can schedule it for the entire department/location that way an entire group of people get the same schedule all at once. You can also create a shift for one person and then “copy” that shift to the rest of the team.
Let me know if this is helpful or you have anything other questions!
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See Comments from Schedule
Our technicians have said that it would be great if when looking at their schedule on the app, if they could click on the job and see the comments for that job.
10 votesJT Abbott
responded
Hey again Jordan!
This is definitely something we want to add as it would allow much faster access to comments, viewing the customers assigned, and more.
I will bring this to our team so we can discuss it for a future project. Keep on voting and we will give you updates.
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Approval Banner on Mobile Timesheets
Add an Approval banner to mobile timesheets to show employees when their times have been approved at a glance.
Currently, the only way to know if your time has been approved on the mobile app is to try editing a past time punch. We would like employees to be able to do a quick scan over their timesheets for the pay period and make sure all of their times have been approved.
5 votesJT Abbott
responded
Hey Jamie, thanks for providing us with this idea!
I think it is great idea that could provide value for both employees and admins alike.
With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!
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Time Card Details suggested based on Schedule
Our crew unanimously prefers to clock their timesheets via the Manual Timesheets option. While this is fine with us, it has been often suggested within our company that ClockShark include a feature that suggests an editable timecard based off the employee's schedule. (i.e. It looks like you were on X Jobsite from X time to X time, doing X task. Is that correct? Did you take a break?) The employee can then adjust the timecard for accuracy.
10 votesJT Abbott
responded
Hey Joanna, thanks for sharing your idea with us!
I can definitely see that being really useful if you did work your scheduled shift that day and need to do either no edits or light edits.
I will bring this to our team so we can discuss it for future projects. Since we have tons of ideas, we tend to prioritize all suggestions with the most traction and support. If this becomes a popular request, we will build it!
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Be able to send out company wide message/phone number in whose working now
We would like to send a message out to employees when there is an issue that affects the whole company. For example, when we have a snowstorm and we want to send our employees home early it would be nice to send out a message in one format.
We use the "who's working now" feature not only as a management tool but as a way that employees can see who is close by in case they need a hand or a tool, etc. Having the phone number would be very handy.
13 votesJT Abbott
responded
Hey Bryan, thanks for reaching out to us with your ideas.
I had a couple of questions just for clarification. It sounds like this is kind of two different ideas, is that correct? Or were you wanting to text people from the Who’s Working Now page?
We have another idea that is similar to this, where you would be able to have a pop up message for users when they open the app.
And then for the phone numbers, are you wanting to text them directly from ClockShark, or just have the numbers visible for easy access?
Thanks for any additional information!
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Bulk permissions for employees and departments
Have the ability to add permissions to groups of employees and/or departments. This would be particularly helpful during the initial setup phase.
3 votesJT Abbott
responded
Hey Bruce, thanks for sharing your idea and feedback with us!
This could be handy, especially for the initial setup phase like you were saying.
With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!
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No automatic clock out after 23 hrs
I am still working on getting all employees to use the app correctly, but I have several that will shut off their location & notification services because they say it drains the battery. Then if they forget to clock out they don't get a notification when leaving job site. If they were still clocked in the next morning they would see they didn't get clocked out and leave me a note.
2 votesJT Abbott
responded
Hey Tracie, thanks for reaching out to us with your feedback!
I can see your dilemma. The 23 hour clock out is really integrated in our system, and not something easily changed. Of course we can consider all possibilities.
In the short term, you can have your crew not block notifications at least. Those should not have an impact on the battery life, although the location can especially for older phones.
But if they allow notifications, they can also set up reminders for themselves to clock out. They can do this at a certain time everyday or after they have been on the clock for a certain time.
You can learn more with this help article: https://help.clockshark.com/en/articles/3116584-how-to-use-mobile-employee-reminders
I hope this helps, let me know if I can assist you further!
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Just Scheduling Start Times
I would like to schedule start times rather than time slots. In our line of work, we schedule a start time and work until the task is complete, not to a scheduled stop point. I would like to use the feature that sends out start times to our employees, but at this point it causes confusion due to the start and stop times.
4 votesJT Abbott
responded
Hey Scott, thanks for reaching out and giving us your feedback.
If the goal is to not have the employees get a reminder to clock out, you can change this on the Admin > Notifications page. If you don’t want to require a clock out at all, then this idea is perfect.
With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!
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Add day of week indicator to IOS date/time selector
When retroactively adding time, the start and end date/time selector dial would be much easier to use if there was a day of the week indicator next to the date (e.g., Mon, Tue, Wed, Thu, Fri, Sat, Sun). Thanks
8 votesJT Abbott
responded
Hey there, thanks for sharing your idea and feedback with us!
Currently, we are using the default iPhone date selector which does not give the option for showing the day of the week.
With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!
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Company Cost Time EXPENSING
Ability to enter 'Work time' on a piece of company equipment as an expense and vs. having it designated as a 'Client Job'. Currently, ClockShark requires all time to be billed to a client JOB.
This is an issue as we have Electricians, Labors and Mechanics who will work both on Client Jobs and thier time charged to said client jobs in SAGE, but then these same people will be doing 'Administrative' work for US the employer and the time spent working here actually needs to be billed to 'Equipment Maintenance' or 'Employee Training' or 'Administrative Costs'. This gets expensed…
1 voteJT Abbott
responded
Hey Duane, thanks for reaching out to us and providing your feedback as well as explaining your workflow.
So if I am understanding you correctly, you have some workers (electricians, laborers, mechanics, etc.) that will both track time for a client job, but also for “company time” which could involve administrative work, maintenance work, etc.
I think the most straightforward solution would be to create new jobs called “Company Time”, “Administrative Work”, or something along those lines. Then when these workers are switching into this kind of work, they can switch to this Job on ClockShark as well and all the time would be correctly allocated.
If this doesn’t work, maybe because it happens periodically throughout the day and they don’t have time to switch, you could still create these as jobs and manually enter in the time. How you get the correct amount of time would be the issue…
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Add an 'open shifts' area that staff would be able to see.
If staff are able to see any open shifts, they could add them to their schedule themselves. Having an admin approval would be needed as well.
2 votesJT Abbott
responded
Hey again Krystal, thanks for sharing your ideas!
I think this would be a really valuable resource for lots of companies. With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. With great support, this idea will become one of our upcoming feature releases, so please keep voting!
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In the filter for the Jobs section, Allow us to filter by jobs we are "Following' on both the App and the Website
In the filter for the Jobs section, Allow us to filter by jobs we are "Following' on both the App and the Website
2 votesJT Abbott
responded
Hey there, thanks for sharing your feedback with us!
I think this would be a really valuable resource for lots of companies. With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. With great support, this idea will become one of our upcoming features, so please keep voting!
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Manage Integration on the Mobile App
Could we add the integration buttons and menus into the mobile app? It sucks to enter the job into (I use QuickBooks) and then have to login on my mobile browser which the site loads in desktop. Have to zoom in to find admins and integrations. Finish all that and have to switch back to the app to schedule
2 votesJT Abbott
responded
Hey Justin thanks for sharing your idea and reasoning with us!
This is an interesting idea that could definitely save time for admins in the field but could get interesting working with third-party software.
With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!
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Add jobs on mobile app from the Schedule
It would be great to be able to add a job at the schedule screen on the mobile app. Unless Im doing it wrong I have to go to the clock in screen to add the job then go back to the schedule screen and select it.
5 votesJT Abbott
responded
Hey there, thanks for sharing your idea with us!
You are correct that right now the Time Clock is the only place on the mobile app where you can add a Job/Task.
I think it definitely makes sense to add this on the scheduler though, when adding time manually, and even a couple other places.
With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will add this!
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