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403 results found

  1. Add ability to right-click on a scheduled item and simply add a star to the item.

    We manage several field technicians on the schedule. We schedule in advance as much as possible. It is important for us to call the customer at the beginning of each day to CONFIRM the appointment. Many customers forget their appointments and are not there when our tech arrives. Currently we have to edit each item to note that the appointment is confirmed. Being able to just click on an scheduled item and attach a star (at the very right end) with a click would be very convenient. And save a lot of time on editing as we have many appointments…

    2 votes

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    0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Scott, thanks for sharing your feedback and idea with us!

    It sounds like you need a way to better communicate if an appointment is confirmed, whether that is through your idea or some other method.

    One thing other companies may do for similar things is to use the Job Color to denote that status. Or also to use our Job Stages to quickly label and filter jobs. Both of these can be changed right from the scheduler as well.

    Let me know if either of these ideas help or any questions.

    Otherwise, with as many ideas as we receive, and limited work time, let’s see if this idea will pick up some traction and support. If this becomes a popular request, we will build it!

  2. Ability to set "Favorite" reports or save report settings

    I would love the ability to set frequently used reports as a "favorite" to easily find the ones I need for certain applications. A bonus would be the ability to save them with specific settings.

    5 votes

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    JT Abbott responded

    Hey Addie, thanks for sharing your feedback with us.

    I think this could be a great addition to our reports.

    With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!

  3. I would like to be able to EXCLUDE groups when pulling over all hours

    Here is my scenario,
    I have 3 supervisors that approve times and need to get them signed off.
    1 is a weekly guy that I've set up as a department and can easily be sent off for him to sign. This group doesn't change much.

    The second supervisor only signs off on Office people. This department almost never changes

    The 3rd has subs, workers, and a list that consistently changes. Creating a group for this supervisor would be a pain in the butt since there are so many people and subs he needs to deal with. Instead of creating a…

    1 vote

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  4. Assign job access control during data import or bulk edit Job settings

    I have about 200 Jobs to import and they all will go to one department. It would be great to be able to set a department in the spreadsheet. or select settings like "only available to: Department" when you import them.

    If there is a way around this already I would love to know. It would save me a lot of time and probably make initial setup and bulk import easier for new customers.

    2 votes

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    0 comments  ·  Jobs & Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Donald, thanks for sharing your feedback with us!

    It sounds like you would benefit from some kind of bulk Job edit whether that occurs at the data import level or something in the app after.

    There isn’t a way to do this currently, but I could definitely see it being useful!

    With as many ideas as we receive, and limited work time, let’s see if this idea will pick up some traction and support. If this becomes a popular request, we will build it!

  5. Show original clock in/out time after editing time that has been auto-rounded.

    If the "round to nearest ..." setting is enabled and the administrator goes into an employee's time to add/edit a note, after saving that day's time entry the original pre-rounded time is no longer visible - neither as a tooltip when hovering over the rounded time, or even in the audit log. As such, there is no way to see the original time that the employee clocked in or out if A) their time has been auto-rounded, AND B) the administrator has added a note or otherwise edited anything in their time.

    This honestly seems more like a glitch or…

    6 votes

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    0 comments  ·  Timesheets & Time Entry  ·  Flag idea as inappropriate…  ·  Admin →
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    planned  ·  JT Abbott responded

    I had a meeting with some of engineers to plan how to fix this issue.

    It is something we have planned to fix now and I will keep you guys updated when we release it.

  6. Ability to add a tag, color change, or other information for individual days of a schedule job

    We clean properties. Some cleaning days are "quick turns," meaning same-day, and others have scheduling flexibility and can be moved forward several days. A visible way to differentiate the two would be amazing.

    5 votes

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    2 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    After some communication, this was a date-specific issue not a job-specific issue.

    The best workaround at the moment would just be to add some notes to that scheduled shift. Then on the schedule when you click on that shift you can see those notes.

    Since we have tons of ideas, we tend to prioritize all suggestions with the most traction and support. If this becomes a popular request, we will build it!

  7. Directory of Employees

    It would be amazing if we had a setting that allowed our employees to see a phone number directory of their coworkers/teams, etc.

    1 vote

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    0 comments  ·  Employee Communication & Management  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Use breadcrumbs to view time sheets and ability to bookmark departments

    Right Now you use them to be able to see the week in the URL of the site.

    I have some admins that only look at 1 or 2 departments at a time.

    The ability to bookmark filtered views would be very useful.

    This is how it works for week view now:
    https://www.clockshark.com/App/TimeSheets#Week/2021-09-04

    Something like this for the departments:
    https://www.clockshark.com/App/TimeSheets#Deartment/portables

    Also the ability to select multiple departments in a filtered view.

    1 vote

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    1 comment  ·  Timesheets & Time Entry  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Donald, thanks for sharing your feedback!

    If I’m understanding correctly, you are wanting to see all the timesheet details for a Department for a certain date range, is that correct? That is an interesting idea. At the moment, the Timesheet Details page (the view you go to after clicking into a timesheet) can only be viewed by Employee or Job, but not by Department. You can view the Timesheets themselves filtered down by departments, but after that, you can still only click on each employee/job in that view.

    What is the problem that your admins are trying to solve? Do they kind of do a manual check of everyone’s time in their department before payroll or something? Any additional information would be greatly appreciated, thanks!

  9. Numbers sorted as Numbers not Text

    Currently if you sort by number in a list of the Jobs or Tasks, numbers are not actually sorting in numerical order, they are sorting by digit order. Example: ClockShark sorts 10, 1003, 10125, 1015, 11, 1105, 1420, 15, 15010
    If it sorted numerically it would show - 10, 11, 15, 1003, 1015, 1105, 10125, 150010

    Companies that are number driven, not alpha driven, this is an important difference, and very frustrating that there really isn't a way to sort by NUMBER.

    3 votes

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    1 comment  ·  Jobs & Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Cindi, thanks for reaching out to us with your feedback.

    Our columns for things like Job number, task code, etc. are all sorted alphabetically since a large majority of our users input both numbers and letters.

    I can definitely see how this could be improved, however.

    One thing I should mention as a quick workaround is to use the same number of digits for numbers. For example: 121, 13, and 145 will sort in that order. But you can correct this by using 013, 121, and 145.

    With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will add this.

  10. Two factor time approval process

    When employees enter their own time, allow the foreman for 1st approval or rejection before time is submitted to admin for final time approval for payroll. Also allow admin to reject time (and return to foreman for correction)

    9 votes

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    1 comment  ·  Approvals  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Mariann, thanks for providing your feedback and idea with us!

    I know this would definitely be useful for lots of companies with more complex workflows, but it represents a fairly large addition to our system.

    With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!

  11. clock out questions

    Clock out Questions view. I would like a way to see the answers to the clockout questions the same way I see comments on jobs. I have to click farther in to see the question answers and can't see them when I am editing the job tasks and timesheets.

    3 votes

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    0 comments  ·  Timesheets & Time Entry  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Stephanie thanks for sharing your feedback with us!

    With as many ideas as we receive, and limited work time, lets see if idea will pick up some traction and support. If this becomes a popular request, we will build it!

  12. Add Filter to time off request section, there need to be a "canceled" drop down selection.

    In the time off request section, there need to be a "canceled" drop down selection to go along with "Pending, Approved, Declined, and Taken." Currently the only way I can see if someone canceled an approved time off that hasn't actually been taken yet is via email that it was canceled. The emails get lost in the request for time off emails. I need to be able to pull a report or have this feature to see history of canceled time off.

    1 vote

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    0 comments  ·  Paid Time Off (PTO)  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Robert, thanks for sharing your feedback with us!

    This is an interesting workflow we currently have. We’ll make sure to take a look at this and see how we can improve.

    Do you think treating the employee cancellation as a declined request would help?

  13. Allow the job budget to be comprised of sub-budgets or task budgets

    That way you could have a project or job with a budget of 500 hours, but 100 of that is budgeted to planning, while another 100 is budgeting for electrical work, etc.

    As the work gets done you can see the progress of all the items getting done as well as the total progress. Notifications would be great as well!

    40 votes

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    13 comments  ·  Jobs & Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    We prioritize all suggestions with the most traction and support. With great support, this idea will become one of our upcoming feature releases, so please keep voting!

  14. New manager permission to allow users to manage integrations (scheduling/mapping) but not have access to employee information

    I can't allow my scheduler access to all the employee data just so they can sync a new client to QuickBooks. Currently the scheduler has to come to a manager to sync new client information from QB to Clockshark. This needs to be separated so the scheduler can sync in order to schedule a new client immediately. It holds the whole process up.

    4 votes

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    1 comment  ·  Employee Communication & Management  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Andrea, thanks for sharing your feedback with us!

    At the moment, only admins are able to view the Integration settings, mappings, create a new one, etc. But a new manager permission of something like “Manage Integrations” would be beneficial so that they can access this information but not get free reign around everything else on the website.

    With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!

  15. In the scheduling window add shift - where the date and start/end time are selected can you display the day of the week that is selected.

    When you set a new schedule it defaults to the current date. Often we are just focused on setting the time and not noticing the date selected is not the date we want. If it showed the day of the week it would be a visual clue on date selected. We tend to work day of the week rather than date.

    1 vote

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    started  ·  JT Abbott responded

    Hey Guy, thanks for sharing your feedback with us!

    I have good news for you, we are currently in the process of updating the add time and add schedule controls and this is one of the improvements actually. So these will be released shortly, I will let you know when they are.

  16. Quick report link for each job in Jobs page

    We use the Jobs page as our primary tool for tracking and billing. When we invoice a job, we need to see the technicians and dates onsite, not just the total hours. Currently: I navigate to the reports page, select job details, uncheck all jobs, locate job in dropdown, and click view pdf to get the billing details. The ability to do a Job Detail report (or Quick Summary with breakdown) as an action for each job in the Jobs page would be a great time saver. I would put the link inside the edit/delete/settings button. Thanks.

    3 votes

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    0 comments  ·  Jobs & Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Jeff, thanks for reaching out to us with your idea.

    It is an interesting one to explore and could be good to have a custom set of “shortcuts” around the website.

    With as many ideas as we receive, and limited work time, lets see if idea will pick up some traction and support. If this becomes a popular request, we will build it!

  17. Making the Day a hyperlink to that Day's schedule

    When viewing schedule as "week", "2 Weeks", or "Month" make each day a hyperlink so when we click on it we are taken to that particular days schedule. It would be helpful when fine tuning schedule, I will lay out jobs for weeks in advance and it would be nice to be able to click on a particular day to go to that day and fine tune jobs so nothing over laps or I can see where there are gaps.
    Thanks!

    1 vote

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    0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Mark, thanks for sharing your idea with us!

    Thanks for sharing your reasoning behind this as well, it really helps.

    With as many ideas as we receive, and limited work time, let’s see if this idea will pick up some traction and support. If this becomes a popular request, we will build it!

  18. "Taken" time off report.

    Please create a report that can be generated to show time off "Taken". Currently you can only see "Approved" time which in reality may not have been taken by the employee due to cancelation.

    4 votes

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    planned  ·  JT Abbott responded

    Just want to let you guys know that we have a plan to add this in the future, I will keep you updated on when we work on it and release it!

  19. Searching and finding job info (e.g. customer address) in jobs search box.

    In jobs search box, it'd be nice to be able to just find a customer through address that is in their customer info.

    3 votes

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    1 comment  ·  Jobs & Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Dan, thanks for sharing your feedback and idea!

    I think this could be a really valuable resource for lots of companies, not only for address but for other fields as well.

    With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!

  20. Filter by Department

    Currently the jobs can be filtered by Stage, Customer and Status. Can you please add a filter by department? Many thanks!

    8 votes

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    1 comment  ·  Jobs & Tasks  ·  Flag idea as inappropriate…  ·  Admin →
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    JT Abbott responded

    Hey Angela, thanks for sharing this idea with us!

    I think this could be a really valuable tool where you can quickly find the jobs that a department/location has access to.

    With limited work time and lots of ideas, we prioritize all suggestions with the most traction and support. Let keep the votes coming and we will build this!

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